AuraPortal Improves INS's Proceedings Support in Costa Rica
This project involves the workflow of thousands of civil servants, more than a million clients, and millions of documents managed by complex and highly automated BPM processes
by Straight Line Saturday, March 12, 2011
The AuraPortal Business Process Management Suite (BPMS) implementation will allow the INS, the most important insurance institution in Central America, to expedite the proceedings of their insurance and claims departments through the joint work of three key customer-management processes: Insurance, Data Modification and Claims.
Alvaro Padilla, head of the INS IT Department, stated that AuraPortal's solution "Allows for the customization of all process steps in order to fully automate the follow-up, control, and required regulatory compliance of claims for the associated participants involved. This means that when a customer asks about the status of their claim, the INS will be able to provide an updated status immediately".
Technically this is a major challenge, since the institute's enterprise-wide technology infrastructure must be linked with one common platform from which 2,500 civil servants across a wide network of Offices and Point of Sale locations can access information. In addition, the INS staff must be able to obtain current information about their customers, their policies, claims, complete digital files, and all proceedings that were already in process prior to the implementation of the new system.
Among the benefits to be obtained with this AuraPortal Case Management solution, ('Electronic File per Client' accessible by all staff), will be the significant improvement of administrative efficiency, faster staff and management decision making, and greater flexibility within the IT department to easily adapt and change processes as the INS's business requirements evolve. Staff members will now be able to access all customer information in one unique place, display of all the paperwork submitted by the client, and view the key performance indicator status in management reports with a single click, bringing real-time, online processes status to the entire organization.
About the National Insurance Institute (INS)
INS (Spanish abbreviation for 'National Insurance Institute') is the most important insurance institution in Central America. With 2,500 civil servants in its wide network of Offices and Point of Sale locations, the INS provides services to their more than one million clients.
It is one of the most stable enterprises in the region. They do not only successfully cover the insurance business, but they also efficiently manage Labor Risk and Compulsory Motor Insurance together with a broad sense of social responsibility, as shown in various activities.
It offers all kinds of existing policies to all kinds of clients, corporations or individuals, through all sorts of channels: offices, external agencies, telemarketing, telephone support and direct Internet customer service.
About AIC (Spanish abbreviation for 'International Insurance Adviser')
The AIC Group has 3 business divisions, each formed by multidisciplinary professionals, ready to understand the client requirements, and with the best attitude to become a committed partner, and ready to achieve the goals set forth by the organizations.
The AIC Group is operating in the Central America and Caribbean markets, and it is a partner of AuraPortal in Costa Rica.
ABOUT AURA (AuraPortal)(http://www.auraportal.com)
AURA is a global BPMS (Business Process Management Suite) provider delivering a solution that creates, without the need of IT programming, Business Process Workflow Execution Models. AuraPortal is 100% Web-based, and is complementary to existing ERP and CRM systems.
AuraPortal has a presence in 50 countries with more than 350 customers including, among others: Coca-Cola, PepsiCo, Frito-Lay, Toyota, Yamaha, Petroleos Mexicanos (PEMEX), Carrefour, ArcelorMittal, Eletrobras, Saras, Royal KPN, Bristol-Myers Squibb, Sodexo, etc., as well as many Government Agencies and Departments in several countries.
AuraPortal Headquarters are located in North America (Boston) and Europe (Holland) whereas the software development facilities are located in Spain and India.
See Partners Network and more Customers
AuraPortal is a real Business Process Platform where a set of 6 essential applications share the same environment in a seamlessly integrated and user friendly way: "6 in 1":
What the Top Experts Say about Auraportal BPMS:
GARTNER Inc.: "AuraPortal is the Example of Next generation BPMS". (Magic Quadrant Report 2007 and 2009)
OVUM: "AuraPortal Excels in Ovum's technology assessment study which was set by a highly competitive field". "The vendor has demonstrated that its BPM platform can support complex processes and high-throughput scenarios". (OVUM - Decision Matrix on BPM Vendors 2010)
BPTRENDS: There is a 2010 Report on AuraPortal BPMS published by this prestigious firm. Click here to download an extract or the full report. (BPM Suites Report 2010)
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