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"Eric Zbikowski, Managing Partner and co-founder of MetricNet (http://www.metricnet.com/), has been selected to speak at HDIís premier event, the HDI Annual Conference & Expo in Las Vegas, March 29 through April 1, 2011. " (posted 6 years, 10 months ago)
0    submitted by metricnet metricnet
McLean, VA., 15 Nov, 2010: Jeff Rumburg, Managing Partner and co-founder of MetricNet (http://www.metricnet.com/), has been selected to speak at HDIís premier event (posted 6 years, 11 months ago)
Channel: General | Tags: authors, call center
0    submitted by metricnet metricnet
"Jeff Rumburg, Managing Partner of MetricNet, has been selected by HDI to lead a workshop on Key Performance Indicators for Desktop Support at HDIís Inaugural Desktop Support Forum on October 21, 2010 in New Orleans, LA." (posted 7 years ago)
0    submitted by metricnet metricnet
"Jeff Rumburg, Managing Partner of MetricNet, has been selected by HDI to lead a workshop on Key Performance Indicators for Desktop Support at HDIís Inaugural Desktop Support Forum on October 21, 2010 in New Orleans, LA." (posted 7 years ago)
0    submitted by metricnet metricnet
"MetricNetís research on Desktop Support was featured in HDIís most recent issue of Support World Magazine. The article, entitled The Eight Essential KPIís for World-Class Performance, was based on empirical data from some 250 Desktop Support Benchmarks completed by MetricNet." (posted 7 years ago)
0    submitted by metricnet metricnet
"Agent satisfaction is THE critical factor in the ability of call centers and service desks to meet their performance goals, enhance productivity and drive overall customer satisfaction......" (posted 7 years, 1 month ago)
0    submitted by metricnet metricnet
"Jeff Rumburg, Managing Partner of MetricNet, has been selected to deliver the keynote speech at HDIís Philadelphia Vendor Forum on September 16th......" (posted 7 years, 1 month ago)
0    submitted by metricnet metricnet
"Jeff Rumburg, Managing Partner of MetricNet, has been appointed to the Strategic Advisory Board of HDI....." (posted 7 years, 1 month ago)
0    submitted by metricnet metricnet
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